How 999a Handles Your Personal Information
At 999a, your personal data stays yours. We collect only what we need to run your account, process your JazzCash or Easypaisa transactions, and keep your session secure...
What We Collect and Why We Collect It
When you open an account with 999a, we record your name, contact details, and the payment method you used — whether that is JazzCash, Easypaisa, SadaPay, or Raast. Transaction metadata, login timestamps, and device identifiers are logged automatically to detect unauthorised access and verify withdrawal requests. We do not sell this data to third parties. We may share it with payment processors,
fraud-detection partners, and regulatory bodies in supported regions where local law permits. You can request a copy of your stored data or ask us to correct inaccuracies by writing to our data team at any time. Data is held only as long as your account remains active or as required by applicable law in your region.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Contact Us About Your Privacy Rights
If you have a question about how we handle your data, want to correct a record, or need to close your account and request deletion, our support team is reachable around the clock. We aim to respond to data-related requests within 72 hours. Reach us through any of the channels below and quote your registered account email so we can locate your file quickly.
Live Chat
Start a live chat session from the 999a site footer any time of day. Our agents can pull your account data record and walk you through a correction or deletion request in one session.
Email Support
Send your data request to our privacy address with your account email in the subject line. We log every request and send a confirmation reply within one business day so nothing falls through.
Help Centre
Our help section carries step-by-step instructions for downloading your account data, updating contact details, and submitting a formal erasure request without needing to contact an agent.
Six Ways 999a Protects Your Privacy
We built our data practices around the principle that your account information belongs to you. Every measure below is active on your account from the moment you complete...
Encrypted Connections
All data between your device and 999a servers travels over TLS 1.3. Whether you are on a mobile network running...
Hashed Credentials
Your account password is hashed before storage using an industry-standard algorithm. Even our own engineers cannot read your password —...
Session Timeout
Inactive sessions are closed automatically after a set window. If you step away from the lobby mid-session, the timeout protects...
Payment Data Isolation
JazzCash, Easypaisa, SadaPay, and Raast transaction details are stored in an isolated data environment separate from your gaming history, reducing...
Access Logs
Every login attempt — successful or not — is logged against your account. You can request a copy of your...
Policy Update Notices
When this privacy policy changes in a material way, we notify you by email before the change takes effect. You...
How This Policy Aligns Across Our Legal Pages
Our privacy policy does not stand alone — it connects directly to our other legal pages. The table below shows how the same principles carry across each section...
| Data collection scope | Covered here in full; the terms and conditions page references this policy for data definitions |
|---|---|
| Cookie handling | Detailed in our cookies policy; this page summarises retention periods that apply to cookie data |
| Account closure data | The account policy sets out the closure process; this page governs what happens to your stored records after closure |
| Third-party payment processors | JazzCash, Easypaisa, SadaPay and Raast operate under their own privacy terms; this page describes what 999a shares with them and why |
| Marketing communications | Opt-out rights for marketing emails are controlled from your account settings; this page explains the legal basis for those communications |
| Dispute and complaint pathway | If you disagree with how we handled a data request, the complaints process is outlined in our terms page alongside this policy |
| Minors and account access | Account eligibility rules sit in the terms page; this policy confirms we do not knowingly store data for ineligible accounts |
Key Elements of Our Privacy Framework
Our privacy framework is built around four principles: collect only what is necessary, store it securely, share it only when required, and give you clear control at every...